Your data is incredibly important to you and to us. Hay & Straw Ltd uses and stores your data for fulfilling a contract with you to manage your event and private dining, and/or for marketing reason with your consent. You might withdraw consent for marketing purpose at any time.

What do we collect?

  1. To enable us to manage your reservations we will ask you to provide personal details such as: Name, e-mail address, telephone number, guest name, payment details.
  2. For marketing purpose we collect: Name, email address, postcode.

    Hay & straw will never pass or sell your data outside of companies except where a third party requires the data to provide communications as part of our normal service. We use cookies on our website – partly to provide basic web services and partly to help us monitor and track website usage through Google Analytics and Hotjar.

Your Rights

You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us on

You have the right to stop marketing at any time. You can just click Unsubscribe on any email you are sent or let us know at any time by sending an email to

Gift Vouchers

Hay & straw Ltd will keep a copy of your payment for you to use your voucher

By placing your order, you are providing us with Personally Identifiable Information (PII) which we will only use for the following purposes:

* Fulfilling your order

* Collecting payment from you (which involves giving some of your PII to the payment processing provider).

* If you provide consent, sending you marketing communications.

If you have consented to us using your PII for marketing purposes, we will cease using it for that purpose if you withdraw that consent by informing us using the contact details set out above, or by unsubscribing from our emails.

You also have the right at any time to ask us what PII of yours we hold, to have it corrected if incorrect and to object to the way in which we use it. To request for your data to be removed from our system. When you place an order, payment is collected online and you are providing the payment data directly to our payment processing provider. We do not see or hold your full card payment details.

How secure is your data?

Hay and straw team employ a wide variety of security measures to protect and manage your data. We undertake to secure your data as much as possible using up to date technology and robust policies and processes.

Hay & straw limited is registered in England and Wales No. 11599850 16 high street, East Grinstead RH19 3AW